Shipping & Handling
We are aware that our delivery partners are currently taking longer than usual to deliver during the lockdown situation in the UK. We appreciate your patience as we do our best to deliver your order in time. Please note, we use a range of postal services and will endeavour to ensure that your order reaches you on time but this is not a guarantee of service and during this time there might be a slight delay.
We deliver orders exclusively within the UK. If you are outside the UK, please click here to visit the Zippo website in your country.
Our shipping service providers: Royal Mail, DHL and TNT.
We do not deliver to packing stations. Please indicate your full address when ordering.
Shipping cost: The standard shipping cost for an order is £6.95 unless there is a discount or free shipping discount promotion listed on the top banner.
Delivery time: Once your credit card is verified and your order is processed and shipped from Milton Keynes, United Kingdom. Orders are shipped Monday through Friday only. We are closed major holidays. Normally, you should receive your order within three working days.
Please note: Delivery time varies during high order volume times like the month of December. Allow 5-7 working days for your orders to be shipped during that time.
We do not send partial deliveries, but only complete orders. In the unusual event that one of the products in your order is not available, we will cancel your order and refund your payment. You will received an email notification of the refund and cancellation.
Note: The goods are shipped from Germany, North Rhine-Westphalia. We therefore ask you to note the following state-specific public holidays on which no goods will be dispatched.
Public Holidays 2024
- New Year's Day: 01.01 (Monday)
- Rose Monday: 12.02 (Monday)
- Good Friday: 29.03 (Friday)
- Easter Monday: 01.04 (Monday)
- Labor Day: 01.05 (Wednesday)
- Ascension Day: 09.05 (Thursday)
- Pentecost: 20.05 (Monday)
- Corpus Christi: 30.05 (Thursday)
- All Saints' Day: 01.11 (Friday)
- Christmas: 24-26.12
- New Year's Eve: 31.12 (Tuesday)
Returns & Exchanges
Defective Merchandise Returns